Step 01 · Day 1
Discovery & setup plan
Map outlets, menus, printers, payment flows, and delivery channels. Multi-outlet and franchise groups get a branch rollout sequence so HQ stays in control.
Onboarding process
From discovery to hypercare - built for single sites and multi-outlet restaurant groups.
Step 02 · Days 1 to 2
Configure POS, KDS & printers
Load menus and modifiers, route kitchen stations, and connect thermal printers over local network or COM ports. Hybrid offline sync is verified before go-live.
Step 03 · Days 2 to 3
Staff training & dry run
Floor, kitchen, and dispatch teams practice real tickets. Managers learn reporting, inventory alerts, and multi-branch dashboards.
Step 04 · Day 3+
Go-live & hypercare
Launch with 24/7 support coverage. Extra branches typically follow a faster template once the first location is live.
24/7 support & training resources
Customer support and training so teams are confident before the Friday rush.
24/7 customer support
Live help when service cannot wait - chat, email, and WhatsApp channels so dinner rush issues get answered around the clock.
Onboarding specialists
Guided setup for menus, KDS routing, printers, delivery, and multi-outlet rollouts - not a self-serve dump of docs.
Role-based training
Short sessions for cashiers, kitchen staff, riders, and managers so every role knows their Quarey workflows before peak hours.
Ongoing playbooks
Best-practice guides for inventory, franchise reporting, and branded delivery so teams keep improving after go-live.
Implementation & support FAQ
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